This article is intended to provide help with the online reference form that you have received. If you are unable to or not willing to provide a reference for an individual, please contact the individual or the district directly to let them know. This article is only intended to assist you with technical issues.


I see a page in my web browser that starts with “At this time, no information is required from you” after clicking the link.

Do nothing. This message indicates one of the following:

  1. The applicant no longer has you listed as a reference on his/her application.
  2. The applicant has withdrawn his/her application for employment with this particular district.
  3. You have already submitted the feedback form successfully for this applicant. If you have questions regarding whether your feedback is still needed for this applicant, you will need to contact the applicant directly. Please do not contact the school district or SearchSoft, as they will not be able to provide any additional information.


The “link” in the email does nothing when I click it.

Either use copy/paste to enter the complete address into your web browser or hand-type it carefully. Make sure that the link starts with “https” rather than “http.”


My web browser “locks up” when I try to submit my answers.

Use a different web browser or computer.


I am not comfortable submitting this information using the online form, or do not wish to participate.

Contact the HR Department of the referring district with your comments and questions. Alternatively, you can contact the applicant and ask to be removed from his/her list of references.


My web browser states it cannot access the site. I am attempting to access it from my workplace.

Use another computer, preferably a home PC that is free from website access restrictions.


My web browser states it cannot access the site. I am working from my home computer.

Check that the link in the browser matches the link in the email exactly. Take note that sometimes the link can span across two lines in the email. Also make sure that you are using “https” at the beginning of the link instead of “http.”

Was your question answered? If not, please provide as much detail as possible below and we will be in touch.


Was this article helpful to you?

Comments are closed.