Try these things:

  1. Make sure you’re entering your password with the exact capitalization the system provided to you. The most common cause of login failure after a password reset is entering a username or password with the wrong capitalization. Please type the password with the exact same capitalization you were given.
  2. Be sure to type the new password into the password box if you use your internet browser’s auto-save feature. Sometimes browsers will automatically enter an old password; you’ll need to delete every character in the “Password” box and enter the password you received from your reset request.
  3. Confirm you have the correct URL. Some institutions have different employment sites for staff versus faculty, classified versus non-classified, etc. Make sure you are going to the exact URL provided in the job posting.

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